Privacy Policy for Rookiezz Solution

Effective Date: 12/12/2024

Introduction
Rookiezz Solution (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our products and services, or communicate with us through other channels. We value the trust you place in us and are dedicated to ensuring the security and confidentiality of your personal data. This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By accessing our website or using our services, you consent to the terms of this Privacy Policy. Please take the time to carefully read this document, as it outlines how your data is handled and the rights you have over your personal information.

1. Information We Collect

We collect various types of personal data when you interact with our services, including when you use our website, register for services, contact customer support, or engage in communications with us. The data we collect may include:

1.1. Personal Identification Information

· Name (first and last)

· Email address

· Phone number (Contact and Whatsapp)

· Mailing address

· Job title and company name

· Payment details (if applicable, such as credit card or billing information)

1.2. Device and Usage Information

When you visit our website, we may automatically collect information related to your device, browser, and interactions with our website, such as:

· IP address

· Browser type and version

· Device type (e.g., mobile, tablet, desktop)

· Operating system

· Referring URLs

· Date and time of access

· Pages viewed and the time spent on each page

1.3. Cookies and Tracking Technologies

We use cookies, pixel tags, and other tracking technologies to improve your experience on our website, track usage, and personalize content. For more details on how we use cookies, please see our Cookie Policy section below.

1.4. Transactional Information

· Order history and transactions

· Subscription details

· Communications regarding transactions or services

1.5. Marketing and Preferences Data

· Marketing preferences, including whether you wish to receive promotional emails, newsletters, or offers from us

· Interactions with marketing campaigns, such as responses to surveys or engagement with advertisements

1.6. Other Information You Provide

· Feedback, inquiries, or requests sent to us through customer service channels

· Support and troubleshooting data, including communications and case logs

2. How We Use Your Information

The personal data we collect is used to deliver our services, improve customer experience, and ensure the proper functioning of our business. Specifically, we may use your information for the following purposes:

2.1. Providing Services and Communication

· To manage your account and provide personalized services or support

· To process orders and transactions

· To send service-related communications, such as account updates, billing information, or service changes

· To assist with customer service and provide support based on your inquiries

2.2. Marketing and Promotional Communications

· To send you promotional content that may interest you based on your preferences (e.g., newsletters, product updates, special offers)

· To personalize advertisements and tailor content based on your behavior and interactions with our website

· To analyze the effectiveness of our marketing campaigns and improve our content

2.3. Website and Service Improvements

· To analyze how you interact with our website for the purpose of improving our site’s functionality, content, and user interface

· To identify trends and preferences in user behavior to enhance the user experience

· To test new features or services and identify areas for improvement

2.4. Legal and Regulatory Compliance

· To comply with legal obligations, including tax, accounting, or other regulatory requirements

· To respond to legal claims, disputes, or investigations

· To detect, prevent, and address security threats and fraudulent activities

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in certain situations where necessary to deliver our services, comply with legal obligations, or for business purposes.

3.1. Service Providers and Partners

We may share your data with trusted third-party service providers who assist us with the operation of our business. These third parties are bound by contractual obligations to ensure that your data is protected. Examples include:

· Payment processors (for processing payments)

· Cloud hosting services (for storing your data securely)

· Email and marketing services (for sending newsletters or promotional emails)

· Data analytics providers (for analyzing website traffic and improving user experience)

3.2. Business Transfers

If we are involved in a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our website if such a transfer occurs.

3.3. Legal and Regulatory Disclosures

We may disclose your information to government authorities, law enforcement agencies, or regulators when required by law or to protect the rights, property, and safety of [Your Company Name], its employees, users, or others.

4. Cookies and Tracking Technologies

4.1. What are Cookies?

Cookies are small text files placed on your device to store information related to your interactions with our website. These files help us improve your experience and analyze trends.

4.2. Types of Cookies We Use

· Essential Cookies: These are necessary for the website to function and enable core functionality, such as navigation and secure access.

· Performance Cookies: These cookies help us understand how visitors use our website by collecting anonymous data about page views and interaction.

· Functional Cookies: These cookies allow the website to remember your preferences, language settings, and other customized features.

· Advertising Cookies: These cookies track your behavior across the internet to serve relevant ads and marketing messages based on your interests.

4.3. Managing Cookies

You can adjust your browser settings to control how cookies are used. You may choose to block or delete cookies, but this may affect your experience on our website. For more information on managing cookies, refer to your browser’s help section.

5. Your Rights and Choices

Under applicable data protection laws, you have certain rights regarding your personal data. These include:

5.1. Right to Access

You have the right to request a copy of the personal data we hold about you.

5.2. Right to Rectification

If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

5.3. Right to Erasure

You can request the deletion of your personal data, subject to certain conditions. This is also known as the “right to be forgotten.”

5.4. Right to Restriction of Processing

In certain circumstances, you can request that we limit the processing of your personal data.

5.5. Right to Data Portability

You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, or to transfer your data to another organization.

5.6. Right to Object

You can object to the processing of your personal data in certain situations, such as when we process your data for direct marketing purposes.

5.7. Right to Withdraw Consent

If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When personal data is no longer needed, we will ensure it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical, organizational, and physical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.

8. International Transfers of Data

As part of our global operations, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. When this happens, we ensure that appropriate safeguards are in place to protect your data.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal data from children. If we discover that we have inadvertently collected data from a child, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, the services we offer, or legal obligations. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy regularly to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

· Email: contact@rookiezzsolution.com

· Phone: +91 98945 01379

· Address: Plot no.40, Sri Sai Avenue Annexe, Thalambur Road, Navalur, Chennai, Tamil Nadu - 600130