Navalur, Chennai, Tamil Nadu

+91 98945 01379

Privacy Policy

Privacy Policy

Rookiezz Solutions Last updated: 30 September 2026

Rookiezz Solutions (“Rookiezz”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit https://rookiezzsolutions.com (the “Website”), contact us, make a payment, or use our services. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

By using our Website or services, you agree to the practices described in this policy.

1. Information We Collect

Information you give us:

  • Name, email address, phone number and WhatsApp number
  • Business name, address and GST number (for invoicing)
  • Details you share in enquiry forms, emails, WhatsApp messages or calls
  • Project content such as logos, images, product details, scripts and login access you provide for us to deliver our services
  • Your image, voice and likeness when you appear in videos we shoot for you

Payment information:

  • Payments are processed by our payment gateway partner, Razorpay. We receive the transaction ID, amount, date and payment status.
  • We do not collect or store your card number, CVV, UPI PIN or net banking passwords. These are handled directly by Razorpay under its own security standards.

Information collected automatically:

  • IP address, browser type, device type, pages visited and time spent on the Website
  • Cookies and similar technologies (see Section 6)

Information from connected platforms:

When you use our social media management services or our software products (such as our CRM for Instagram and WhatsApp leads), we may access data from your connected accounts, such as messages, leads, comments and ad performance, only as needed to provide the service you requested.

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and share quotations and proposals
  • Deliver our services, including websites, software, videos and social media management
  • Process payments, issue invoices and maintain accounting and tax records
  • Send project updates, service messages and support communications
  • Improve our Website, services and user experience
  • Send offers or updates about our services, only where you have agreed; you can opt out at any time
  • Comply with legal obligations and protect our rights

3. Sharing Your Information

We do not sell or rent your personal information. We share it only with:

  • Payment processors: Razorpay, to process your payments
  • Service providers: hosting, cloud (such as AWS), email, analytics and communication tools that help us run our business, bound to keep your data confidential
  • Platforms you ask us to work on: Meta (Facebook, Instagram, WhatsApp), Google, Shopify, WordPress and similar, as required to deliver your project
  • Legal authorities: when required by law, court order or government request

4. Data Security

We use reasonable security practices to protect your information, including secure (HTTPS) connections, access controls and limiting access to team members who need it. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We keep your personal information only as long as needed for the purposes in this policy:

  • Enquiry details: up to 2 years from last contact, if no project is started
  • Client and project records: for the duration of the engagement and as long as needed for support
  • Invoices and payment records: as required under Indian tax and accounting laws (generally up to 8 years)

After this, we delete or anonymise your data.

6. Cookies

Our Website uses cookies to remember your preferences, understand how visitors use the site (through tools such as Google Analytics), and measure the performance of our ads (such as the Meta Pixel). You can disable cookies in your browser settings; some parts of the Website may not work properly if you do.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of your information, unless we must keep it by law
  • Withdraw your consent for marketing communications at any time
  • Nominate another person to exercise your rights in case of death or incapacity
  • Raise a grievance with us, and, if unresolved, with the Data Protection Board of India

To exercise any of these rights, email us at contact@rookiezzsolutions.com. We will respond within 30 days.

Our Website may contain links to other websites, including our portfolio, client sites and social media pages. We are not responsible for the privacy practices of those websites. Please read their privacy policies separately.

9. Children’s Privacy

Our services are meant for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

11. Grievance Officer and Contact

For any questions, concerns or complaints about this Privacy Policy or your data, contact our Grievance Officer:

Name: Ram Kishore, Founder & CEO Rookiezz Solutions 2/293, Rookiezz Solutions, First Floor, Thalambur Road, Navalur, Chennai, Tamil Nadu – 600130, India Email: contact@rookiezzsolutions.com Phone: +91 98945 01379 Working hours: Monday to Friday, 9:00 AM – 6:00 PM IST

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.