Rookiezz Solutions Last updated: 30 September 2026
This Cancellation & Refund Policy applies to all payments made to Rookiezz Solutions (“Rookiezz”, “we”, “us” or “our”) through https://rookiezzsolutions.com, Razorpay payment links, or bank transfer. It forms part of our Terms & Conditions. Please read it before making a payment.
Approved refunds are processed within 5–7 business days to the original payment method.
1. How to Request a Cancellation or Refund
- Email contact@rookiezzsolutions.com with your name, invoice or payment ID, the service, and the reason for cancellation.
- We will acknowledge your request within 1–2 business days.
- Once approved, the refund is initiated within 5–7 business days to the original payment method (card, UPI, net banking or wallet). Your bank may take a few additional days to credit it.
2. Website, App and Software Projects
- Before work starts: if you cancel within 48 hours of paying the advance and before we begin work, you receive a full refund of the advance.
- After work starts: the advance is adjusted against the work completed up to the cancellation date. Any unused balance is refunded.
- Approved milestones: payments for milestones you have approved or that have been delivered are non-refundable.
- Custom work: designs, code and features built specifically for you cannot be resold, so completed work is not refundable.
3. Monthly Social Media Management Packages
- Packages are prepaid in full at the start of each month.
- Before the month begins: cancel before the package start date and before any work (scripting, shoot planning or posting) has begun for a full refund.
- After the month begins: no refund is given for the current month, as scripts, shoots and content are planned and produced for that month.
- Stopping future months: to discontinue, inform us in writing at least 7 days before your next billing date. No further charges will be made.
4. Video Production
- 72 hours or more before the shoot: full refund of the advance.
- Less than 72 hours before the shoot: 50% of the advance is retained to cover crew, studio and equipment booking.
- After the shoot has taken place: no refund, as production costs have already been incurred.
- Rescheduling: you can reschedule a shoot once at no cost with at least 24 hours’ notice.
5. Software Subscriptions (SaaS)
- You can cancel your subscription at any time. Access continues until the end of the current paid period.
- We do not refund partially used subscription periods.
- Setup or onboarding fees are non-refundable once setup is complete.
6. Non-Refundable Items
The following are not refundable in any case:
- Third-party costs paid on your behalf, such as domain names, hosting, cloud services, paid themes or plugins, stock media and API charges
- Advertising spend paid to platforms such as Meta or Google
- Services already delivered, approved or used
7. Cancellation by Rookiezz
If we are unable to deliver a service or must cancel an engagement for reasons on our side, you will receive a full refund of any amount paid for the undelivered portion.
8. Failed or Duplicate Payments
If your account was charged but the payment failed, or you were charged twice for the same invoice, the extra amount will be refunded to your original payment method within 5–7 business days of us confirming it. Please share the payment ID with us.
9. Contact Us
Rookiezz Solutions 2/293, Rookiezz Solutions, First Floor, Thalambur Road, Navalur, Chennai, Tamil Nadu 600130, India Email: sales@rookiezzsolutions.com | contact@rookiezzsolutions.com Phone: +91 98945 01379 Working hours: Monday to Friday, 9:00 AM – 6:00 PM IST