Terms & Conditions

Rookiezz Solutions Last updated: 30 September 2026

These Terms & Conditions (“Terms”) govern your use of the website https://rookiezzsolutions.com (the “Website”) and all services provided by Rookiezz Solutions (“Rookiezz”, “we”, “us” or “our”), a business located at Sri Sai Avenue, Thalambur Road, Annexue, Navalur, Chennai, Tamil Nadu – 600130, India. By using this Website, placing an order, or making a payment to us, you (“Client”, “you” or “your”) agree to these Terms. If you do not agree, please do not use the Website or our services.

1. Our Services

Rookiezz Solutions provides digital and creative services, including:

• Website design and development (business websites, e-commerce stores, Shopify and WordPress sites)
• Custom software, web applications, portals, and ERP/CRM implementation (including Odoo)
• Software-as-a-Service (SaaS) products developed by Rookiezz
• Video production (in-person shoots, reels, shorts and ad films) at our studio or on location
• Monthly social media management packages (scripting, shooting, editing, posting, stories, DM automation and Meta ad setup)
• Digital marketing, Google Business Profile optimisation and related services

The exact scope, deliverables, timelines and price for each engagement are set out in the proposal, quotation, invoice or package description (“Proposal”) shared with or accepted by you. If there is any conflict between a signed Proposal and these Terms, the Proposal will prevail for that engagement.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law to use our services. If you are acting on behalf of a business, you confirm that you are authorised to accept these Terms on its behalf.

3. Orders and Acceptance

• A project or package is confirmed only when you accept the Proposal (in writing, by email or WhatsApp) and make the required advance payment.
• We reserve the right to decline any project or order at our discretion.
• Any work outside the agreed scope will be treated as additional work and quoted separately.

4. Pricing and Payments

• All prices are listed in Indian Rupees (INR). Prices are exclusive of applicable taxes (including GST) unless stated otherwise.
• Payments can be made online through our payment gateway partner Razorpay (UPI, debit/credit cards, net banking and wallets) or by bank transfer.
• Project work (websites, apps, software): payable in milestones as set out in the Proposal, typically an advance before work begins and the balance before final delivery or go-live.
• Monthly packages (social media management): payable in full, in advance, at the start of each month. Services for a month begin only after payment is received.
• Video production: payable as per the Proposal, with an advance required to book shoot dates.
• Third-party costs such as domain registration, hosting, cloud services (e.g. AWS), paid plugins, themes, SMS/WhatsApp API charges, stock media and advertising spend are paid by the Client unless the Proposal expressly includes them.
• If payment is delayed, we may pause work, withhold deliverables or suspend services until dues are cleared. Timelines will be extended accordingly.
• We do not store your card or banking details. All online payments are processed securely by Razorpay, subject to Razorpay’s own terms and policies.

5. Client Responsibilities

To deliver on time, you agree to:

• Provide accurate information, content (text, images, logos, product details), login access and approvals within the agreed timelines.
• Nominate one point of contact for feedback and approvals.
• Ensure that all content, trademarks and materials you provide to us are owned by you or properly licensed, and do not infringe any third party’s rights or any law.
• Be available for scheduled shoots, meetings and reviews. Rescheduling of shoots with less than 24 hours’ notice may attract additional charges.

Delays in providing content, feedback or approvals will extend the project timeline and will not be treated as a delay on our part.

6. Revisions and Approvals

• The number of revision rounds included is specified in the Proposal. Additional revisions or changes after approval will be charged separately.
• Once you approve a design, script, video edit or deliverable, it is treated as final. Changes requested afterwards will be treated as new work.
• If we do not receive feedback within 7 days of sharing a deliverable, it will be deemed approved.

7. Delivery and Timelines

• Timelines in the Proposal are estimates based on timely inputs from you. We will make reasonable efforts to meet them.
• Digital deliverables are delivered electronically (via email, cloud link, or by deploying to your server/hosting account). No physical goods are shipped.
• Final source files, admin access and ownership transfer are handed over only after full payment is received.

8. Intellectual Property

• On receipt of full payment, ownership of the final deliverables created specifically for you (such as your website design, custom code and final edited videos) transfers to you, unless the Proposal states otherwise.
• Rookiezz retains ownership of its pre-existing tools, frameworks, code libraries, templates, know-how and SaaS products. Where these are used in your deliverables, you receive a non-exclusive licence to use them as part of your project.
• Third-party components (themes, plugins, fonts, stock media, open-source libraries) remain subject to their respective licences.
• Raw footage, unused shots and working files remain with Rookiezz unless purchased separately.
• We may showcase the work done for you (website screenshots, videos, reels and case summaries) in our portfolio, website and social media, unless you request confidentiality in writing before the project begins.

9. SaaS Products and Subscriptions

Where you subscribe to a software product offered by Rookiezz:

• Access is provided on a subscription basis for the plan and period you pay for, and is non-transferable.
• You are responsible for the data you upload and for complying with the terms of any connected platforms (such as Meta/Instagram and WhatsApp).
• We may suspend access for non-payment, misuse, or violation of these Terms or of third-party platform policies.
• We aim for high availability but do not guarantee uninterrupted or error-free service, including outages caused by third-party platforms or hosting providers.

10. Hosting, Maintenance and Third-Party Platforms

• Unless a maintenance plan is purchased, our responsibility ends at delivery/go-live, subject to any free support period stated in the Proposal.
• We are not responsible for issues caused by third-party platforms or services (Shopify, WordPress, hosting providers, Meta, Google, payment gateways, etc.), including changes to their features, policies, pricing or algorithms.
• We do not guarantee specific results such as search rankings, followers, reach, leads or sales from marketing, social media or advertising services.

11. Cancellations and Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. Please read it before making a payment.

12. Confidentiality

Both parties agree to keep confidential any business, technical or financial information received from the other during the engagement, and to use it only for the purpose of the project. This does not apply to information that is already public or must be disclosed by law.

13. Limitation of Liability

• Our services are provided on an “as is” and “as available” basis.
• To the maximum extent permitted by law, Rookiezz shall not be liable for any indirect, incidental, special or consequential losses, including loss of profits, data, revenue or business opportunity.
• Our total liability for any claim relating to a project or service shall not exceed the amount you paid to us for that specific project or service.

14. Indemnity

You agree to indemnify and hold Rookiezz, its team members and partners harmless from any claims, losses or damages arising from content or materials you supplied, your use of the deliverables, or your breach of these Terms or any law.

15. Termination

• Either party may terminate an engagement by giving written notice as specified in the Proposal (or 15 days’ notice if none is specified).
• On termination, you will pay for all work completed and costs incurred up to the termination date.
• We may terminate immediately if you fail to pay dues, act unlawfully, or behave abusively towards our team.

16. Use of the Website

You agree not to misuse this Website, including by attempting unauthorised access, introducing malware, copying our content without permission, or using it for any unlawful purpose. All content on this Website, including text, graphics, logos and videos, is the property of Rookiezz Solutions unless stated otherwise.

17. Privacy

Your use of the Website and our services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

18. Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, floods, pandemics, government actions, power or internet outages, or failures of third-party service providers.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Website or our services after changes means you accept the updated Terms.

21. Contact Us

For any questions about these Terms, please contact:

Rookiezz Solutions 2/293, Rookiezz Solutions, First Floor, Thalambur Road, Navalur, Chennai, Tamil Nadu 600130, India
Email: sales@rookiezzsolutions.com | contact@rookiezzsolutions.com Phone: +91 98945 01379 Working hours: Monday to Friday, 9:00 AM – 6:00 PM IST